Guest Terms and Conditions

Reservations for accommodation by guests (the Guest) are accepted by Kalkan Property Group Ltd. Kalkan Property Group Ltd “Kalkan Holiday Property” (the Agent) on behalf of property owners (the Owner). Kalkan Property Group Ltd registered in England and Wales Company Number: 12664327. Registered office 20-22 Wenlock Road, London, N1 7GU

The Agreement: The rental agreement is between the Guest and the Owner. Kalkan Holiday Property acts only as an agent for the Owner. The contract is deemed to have been made once the Guest has paid a deposit and the Agent has dispatched a confirmation of booking, on behalf of the Owner. The guest must be over 18 years of age at the time of booking.

Booking: The Guest who makes the booking is deemed to have agreed to these Terms and Conditions will be responsible for all persons included in the booking and should ensure that they are all aware of these Terms & Conditions. The Owner or the Agent reserves the right to decline any booking or refuse to hand over a key or refuse access to the property to any person who has not complied with these Terms & Conditions.

Payment: For bookings made more than 90 days before arrival, a deposit (part payment) of 25% of the total cost of the booking is required. The balance is due 90 days before the holiday commences. For bookings made less than 90 days before arrival, the total amount is payable in full at the point of booking.

The Guest agrees to pay the balance of the payment 90 days before the holiday is due to start. Email reminders are sent, but delivery cannot be guaranteed. Where a guest fails to pay their balance by the due date the booking may be cancelled and the deposit retained.

Cleaning: The Guest is responsible for leaving the accommodation in good order and in a clean condition; otherwise a cleaning charge will be levied. Please note that the convention for Kalkan Holiday Property is that guests are expected to leave the property in a similar state to which they find it (reasonable cleaning excepted). Please abide by this convention so we can continue to provide good value for guests. Properties are typically cleaned once per week but this can vary for property to property. Please ask when making your booking.

Number of People using Holiday Accommodation: The owners permit the Guest and members of the guest’s party (but no one else) to occupy the property for holiday purposes only. The Guest must declare the correct number of additional guests during booking and, if this changes, must inform the Agent before the rental commences of any change. No more than the maximum number of persons stated on our website may occupy a property unless by prior written agreement with the Agent or Owner. Extra charges may be applicable if the number of guests differs from the number on the booking.

Arrival/Departure: The properties are available for occupation from 16:00hrs on the first day of the holiday and must be vacated by 10:00hrs on the last day unless otherwise stated in the property details or agreed with the Agent.

Cancellation or Changes by the Guest: Once the holiday is booked the Guest has entered into a legally binding contract. If the Guest cancels up to 90 days prior to checkin then the 25% deposit is refundable in full. If cancelled within 90 days of the check-in date no refund of the full balance is due in accordance with our payment and cancellation terms. If the guest cancels within 90 days of the check in date and the 25% is nonrefundable. We recommend and expect that the guests will have or will take out a holiday insurance policy (which includes cancellation insurance covering sickness and unavoidable reasons for cancellation) prior to their stay.

Cancellations must be notified in writing (including by email) to the Agent immediately. The Agent with cooperation from the Owner will endeavour to re-let the property and if successful may at their discretion allow the guest to transfer to alternate dates and/or accommodation for a £50 administration fee plus any other expenses incurred in re-letting. The expenses incurred in re-letting will be at the discretion of the Agent.

Once a booking has been accepted by the Agent, it can only be changed to another property by treating the original booking as a cancellation. Holiday dates may be changed providing the property is available for the new dates and the owner is agreeable to the change. A £50 re-booking charge may be payable.

For all channel bookings, the cancellation policy of the channel will prevail. Channels include but are not limited to VRBO and Airbnb.

Pets: Not all properties accept pets, the guest may only bring pets that have been declared and agreed to by the Agent at the time of booking. Pets must be well-behaved and should not be left unattended in the property. They are not permitted in the bedrooms or on any furniture in the property. If damage or extra cleaning is caused by pets the guest may be billed for that charge. ‘No Pets’ in a description may not guarantee that pets have never occupied the property. No garden is guaranteed as secure for pets or street dogs/cats even if described as private or enclosed.

Guest Responsibility: The supervision of children, babies, pets and any guests requiring care remains the sole responsibility of the guest at all times.

Guests should put all furniture back to where it was at the beginning of the rental period.

Guests should not leave any items at the property and, if left, the owner has the right to charge for the removal, return or disposal of those items. Damage, Loss, Theft: Guests agree to inform owners of any damage or loss however caused, excluding reasonable wear and tear incurred during occupation. Guests should not remove any item from the property. The owner may ask for reasonable replacement costs. In the instance of damage, the Agent reserves the right to charge the Guest automatically via the payment method provided at booking, if this fails the Guest must make the payment using another acceptable payment method.

Nuisance: Guests should not cause nuisance or annoyance to occupants of any nearby property or in shared or communal areas of any property. If, in the opinion of the Agent, any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be treated by the Agent as terminated and the Agent may repossess the property immediately. The guest will remain liable for the whole cost of rental and no refund will be due.

Access: Guests will be provided instructions on how to gain access to the property at the before checking in at the property. Guests must allow reasonable access to the property by the Agent/Owner for maintenance given reasonable notice.

Wildlife: Kalkan is a tropical climate, please therefore expect to meet some wildlife, including the odd spider, mouse, bird, fly, bee, wasp or other creature, which may make their way into a property unbeknown to the Agent/Owner. Owners reserve the right to take no action if they do not consider the existence of the wildlife to be a serious threat to health.

Complaints: The Agent inspects the standard of facilities in all properties on a regular basis but cannot accept responsibility for any changes made by the Owners since the inspection, or failure by the owner to keep the property dry, clean, safe, and in good repair or to have all the items mentioned on the website.

The Agent cannot be held responsible for any perceived inadequacies in any of the properties. Property descriptions and all details both written and verbal are given in good faith and believed to be correct, but interpretation thereof can be subjective and as such their accuracy cannot be guaranteed. Property details may vary over time from photographs and descriptions on the websites.

Disputes: Any dispute arising out of the booking will be between the Guest and the Owner. The Agent shall not be liable for any claims by the Guest or the property Owner. No complaints can be considered unless notified during the guest’s stay in the property. It is the duty of guests to minimize any loss to them and therefore it is their responsibility to inform the Agent at the earliest possible opportunity of any problem.

The agent is not responsible for resolving any complaints arising from the holiday in question. Accidents howsoever caused during the holiday are not the liability of the Agent. The responsibility for the upkeep of the property and any relevant Health and Safety considerations lie fully with the Owner. Complaints received after departure cannot be accepted as the Owner thereby has no opportunity to resolve the complaint at the time.

Liability: The Agent/Owner cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property, its plumbing, gas, electrical services, exceptional weather or acts of god.

No responsibility is accepted for loss or damage of property, (including pets), vehicles or vehicle contents belonging to the guest or any member of the party during their occupancy. The maximum liability accepted by the agent/owner will be the total cost of the holiday as paid by the guest to the agent. No other expenses such as travelling costs or alternative accommodation will be accepted.

Cancellation by Owners: The agent/owner reserves the right to refuse any booking and to cancel any bookings already made if the property is unavailable (e.g. through fire, flood or any act of god) for any reason whatsoever, subject to a full refund of all monies paid (but no further liability). Neither the agent nor the owner shall be under any other liability if such cancellation occurs. Note: in the unlikely event of a cancellation the agent will make every possible effort to secure alternative accommodation if required.

No Smoking: Kalkan Holiday Property has a No Smoking policy within properties.

Force Majeure: The Agent/Owner cannot accept responsibility or liability for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, epidemics, acts of any government or public authority, or any other event outside our control.

Waiver: The failure of the owner to enforce or exercise, at any time or for any period of time, any term of, or any right pursuant to this agreement does not constitute and shall not be construed as a waiver of such term or right.

Miscellaneous: The guest agrees that the contract with the owner is made at the owner’s premises and that any proceedings between the parties shall be conducted in the County Court nearest to the owner.

Website: use of our website and services are bound in accordance with these guest terms and conditions and our Privacy Policy and website Terms & Conditions which outlines how we use and protect your data in delivery of these services.